Most people hope for a big surprise party when their age hits a big number. But, sometimes, circumstances allow you to look at things from a different perspective. My brother dreamed of building an airplane for as long as I can remember. This summer, he graduated, as he called it, and could not celebrate my birthday with me. I finally decided to cross off ‘hot air balloon flight’ from my bucket list, and it became the ultimate celebration of my life and my brother’s.
I believe everything happens for a reason. With some help from Chrome AI, the company I chose made all the difference.
Russ, as his flight crew called him, with Columbus Aeronauts, began our experience by immediately answering my call. He was straightforward with information concerning the flight, dates, and what to expect. I could even give my deposit over the phone.
The next part is where his professionalism impressed me. I was married to a pilot, so I know how critical the weather is for any flight. Russ monitored the weather and sent updates days before our flight. I understood there could be delays or changes to our flight. I appreciated Russ’s careful planning of my birthday flight. The last thing I wanted was for me and my guests to be in a balloon in tumultuous weather. Russ had the details locked down. His excellent communication also helped with my first-time jitters!
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